Message Board Thread Info Incorrect

Forum|Forum|6 years ago
November 3, 2019
1 reply
4 views

I posted a message yesterday. It was responded to by "Critter" yesterday (11/2/19). I responded today (11/3/19). Before you open the link to the thread, the heading info says "Last Response was by Critter Nov. 2). This is wrong since I have responded on 11/3. When you open the thread, it gets even stranger. The heading now says: "Last Response by Critter 23M". Critter's response was yesterday, not 23 minutes ago. My response is the most recent. Refreshing the screen doesn't fix the errors. What is going on?

Best answer by ttstarac

That is a great question for the people on the TT payroll.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific timeMonday - Friday

xmasbaby, I've wasted five hours and eight phone calls talking to the call center personnel. They don't know anything about Form 1040-X or the software issues that I have documented. They cannot even view forms that you inquire about. They have wasted my time and money. The customer service function of TurboTax is the absolute worst I have ever encountered in my 40+ years as a financial professional.

VolvoGirl

Level 15

Sorry, there are several glitches in the forum with dates. We've been complaining about it. Currently it even says there are new replies when there are not.

xmasbaby0

Level 15

In spite of the annoying notification lag time, the responses you get here are from volunteers. We do not punch a time clock or have a minimum time in which to respond to a post. So you post your question and wait for someone to reply to you.

Critter's reply was correct, although you did not like it. The system is currently in transition from 2018 to 2019 software and 2019 tax forms. That is not a transition that happens overnight. It will take until sometime in December before the change is complete.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**