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Level 2
February 25, 2021
Question

IRS Transcript: Return Not Present For This Account

  • February 25, 2021
  • 11 replies
  • 70 views

On Jan 22, I filed using Turbo Tax Free. Turbo Tax said it was accepted 2/10 and the WMR app on the IRS also said that. Now the WMR app doesn't update. I started checking my IRS transcript. This is what is on the transcript : "Return Not Present For This Account." It hasn't been 21 days. But, I'm a disabled Veteran and SSDI recipient. The government and the IRS has made a total cluster gaggle out of this. No direct deposit, no return on file.....just wow!

11 replies

WendyN2
Level 9
February 25, 2021

Yes, although you've received notification that your return has been received and accepted, in NORMAL years, you would not see it listed under transcripts until after processing completely and refund issued or payment received. This information, from what I understand from a retired IRS agent, is a transmittal of what the IRS has received on your behalf. This might mean that it may not show up until after April 15th. If there is anything specific you were wanting to review with respect to the return you filed, did you save a PDF of the return before e-filing? If not, you can still go back into your account and do so. Again, however, two different files as one is your "word" and the other is what all others have reported to the IRS on your behalf (W2s issues, 1099s issued, etc.).

heehawman
Level 2
March 7, 2021

Yea, mine says the same thing, "Return Not Present For This Account", on transcripts. 

Also, on the refund tool it says "your refund is still processing, a refund date will be provided when available".  I filed on January 31 with TaxAct, it was excepted on Feb 11, started processing on Feb 12, had status bars for first three days, now the bars are gone and still nothing, no letter, no nothing.  Maybe it is lost in the shuffle.  TaxAct filed it electronically for me.

Level 2
June 3, 2021

When I enter my information on where is my refund it keeps kicking me out saying they can find no information on it

Kmb8016
Level 2
March 9, 2021

@heehawman  Same for me. Accepted 2/11. Lost all bars on WMR- says still processing. Transcripts show n/a and return not present for this account. Wth is going on this year? Definitely feel that is 2/10-2/13 filers got screwed and are apart of a glitched batch or something! This is ridiculous. 

heehawman
Level 2
March 9, 2021

Also, I can't even get a rep on the phone. Says, "due to extreme calls, we are not able to take your call. Try again later or call back on next business day".  So sad we the American people pay that agency our tax dollars for the reps "not to answer" the "phone",  they work for us, we "don't" work for "them".  I have been trying since last Friday morning.

ReneeM7122
Level 9
March 9, 2021

@Kmb8016 Did you use the WMR app from the IRS?  There is another way that you can try to find out the status of your return- 

 

You can  view your IRS tax account.  

Hopefully this will be of help to you and anyone else on this thread trying to use IRS tools to find out information about their tax returns.  Thank you for letting us know about this issue. 

 

 

@heehawman

Level 2
March 14, 2021

Hi same here. I filed Feb 12. Honestly if we don't get a rep on the phone to help we will be lost for a very long time.  I have tried calling but no luck being that call volume is extremely high and phone automatically hangs up. I read there are still 7 million people that have not yet received their refunds. 

Level 5
March 16, 2021

I am in the same boat as everyone else return not present on my transcripts, tax topic 152 still processing etc, and this is what I found out as to why. My federal accepted on 02/13, so I won the got thru to a live irs agent lottery couldnt believe how lucky I was, but I confirmed my return is sitting in the error resolution department for manual processing, their were no flags on my return no correspondence sent out or that was going to be sent out, but that it would take up to 10 weeks at the latest before I would receive my refund. So I asked him what the rejection code was on my return..,... he told me it was error code 900, that a large a ton of people are getting the same rejection its new he’s never seen it until this year. But assuming once my return was manually processing that nothing errors out and everything is correct than yes I will get my refund. So i did some research and what I found is that error code 900 is a unpostable return because it cannot be automated processed in their system because their systems were not programmed to handle my tax  “COVID” situation. My situation is I used 2019 agi for EIC credits because I made more then vs 2020. Yours may be that you are owed stimulus payments that you didn’t previously receive, or it could be a new tax credit/deduction they didn’t program or your return has to be manually filed because if error etc whichever the reason if you have received no letters from them and it has been over 21 days Call them and find out, get a estimate timeframe of when you will receive it, you can also contact a TAS advocate for assistance to help you expedite your refund, you can tell a irs rep if you can have your return expedited for hardship like your going to get evicted lose utilities or medical assistance that you need that money for etc, thats if of course you can get thru to a live person. 
see article:   www.washingtonpost.com/business/2021/03/12/irs-tax-refund-delays/

heehawman
Level 2
March 16, 2021

I spoke with a female last Thursday (IRS rep), who told me that her screen showed a date of April 1 for processing, soooo, we'll see. Also, my third stimulus status is march 19, suppose mail me check with a letter, but I wanted mine direct deposit. I have had the same bank account for 20 years, same direct deposit for past tax and stimulus returns 🤔 🤔 so I don't know what the problem is.

Level 5
March 17, 2021

 Thats great news you got thru at least with a processing/return date!!! And weird they are mailing your check like anyone wants to wait longer to receive it and days for it to clear,did you have eic and child tax credits

or use prior year agi for credits? Just wondering the reason why yours was pending in error resolution department if its the same situation as mine. Thanks

Level 2
May 5, 2021

If you have gotten 3 deposit in the same account you will be mailed a check it’s to limite fraud prevention 

Level 2
June 8, 2021

I'm wondering if anyone who filed in March had received their refund. Mine still says not received on my transcript but they accepted it march 29th. It's now June 7th. E-file and direct deposit. I've never had an issue like this.

Level 2
June 8, 2021

Same as you, filed March 24, accepted March 26. I have been checking my transcripts and WMR daily. My wages for 2020 were blank, I checked a couple days ago, and my income was all listed. The account transcript still states “refund not present on account.”

Level 2
June 10, 2021

Exact same situation! So annoying. I would just like to know what month I can maybe expect my money. Funny how if we are a day late we get all kinds of penalties and Interest but they can hold out returns for months.

Level 2
June 15, 2021

I filed March 16th… figured I’d wait for the laws to change. I was accepted the same day! I got all of my stimulus checks just fine, no issues, I did not have any unemployment, I actually work two jobs. Here we are June 14th …that means tomorrow 6/15/2021 is 13 WEEKS and STILL NO REFUND. Meanwhile, TurboTax has already given me an extension on fees until the 25th of June, but then what? Can you file another extension?! My fees will come out of my refund, that’s what I opted to do. I don’t see why they’re even asking people for this money when the IRS IS CLEARLY THE ISSUE.

Level 2
June 18, 2021

Same here.  I filed March 16th and still have no refund date.  Also received an email from TT stating they were going to auto debit my account.  This is absolute BS!!!! I am getting fed up.  I have contacted the IRS twice in the last month.  Waited on hold for over an hour both times and were given no answers.  

Level 2
June 18, 2021

Coming up on week 14 now and still nothing 

Level 2
July 15, 2021

I filed and according to TurboTax, it was accepted April 9th. There is nothing for 2020 on account transcripts with the IRS. Using WMR says my information is incorrect, even though it’s not. I have downloaded my return from the TurboTax site, and my SSN is fine.

I try to call the IRS and I never get through. I don’t know what to do anymore 

fanfare
Level 15
July 16, 2021

Latest info from IRS:

They are behind on 16 million tax returns that have to be checked by a person.

Where you are in the queue is anybody's guess.

If I get something by Thanksgiving I will be pleasantly surprised.

Level 2
July 21, 2021

I filed on April 15th, 2021 using last years tax info as TurboTax prompted me to do and I followed all the steps. I also had to collect unemployment for a short period of time, so I included that information. But here we are… July 20th and still no return. My transcript says nothing in the 2020 Record of Account Transcript and I have a “request for verification of non-filing” letter in my Record of Return transcript. It states there is is no tag return filed fir 2020???!!! I went through this last year and after a few months I received a letter stating I should wait 60 more days. 
I was told by Intuit to mail the IRS a copy of my acceptance letter only. Maybe this will light a fire under their behinds! So frustrating. 

Level 2
July 21, 2021

Let me know if it works!! Because I still have nothing and it also says I have nothing for 2020.

Level 2
July 21, 2021

I filed I believe it was March 28th and I just finally got my return on the 2nd so depending when you filed it should be coming soon. It looks like the issue is one the unemployment and two if you use last year's earned income then the computer can't automatically calculate that itself so they have to be done by hand. But I would assume they're working in order. Mine showed nothing on file the entire time until it finally just showed processed and approved and the date.