ID verify

Forum|Forum|5 years ago
August 22, 2021
5 replies
47 views

I have been trying to get through on the IRS number since May to verify my identity, with no success. I call the second they open and immediately get the voice prompt that due to overwhelming volumes, no addtl calls can be accepted. I call all day, eve. Niw Turbo Tax is trying to get their payment but I have ZERO money. I never even got ANY OF THE STIMULUS payments yet. Suggestions?

macuser_22

Alumni - Champ

You and millions of others. The letters are computer generated but the phone must be answered by a human and the IRS is very understaffed due to COVID and has a huge backlog. This has been on TV lately that only 2-5% of calls get answered at all.

You might try booking an appointment at a local IRS office or keep trying.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

Critter-3

Level 15

If you chose to pay your TurboTax fees out of your Federal refund, and if your Federal refund has been delayed unusually long at the IRS (or if it's been reduced), after a certain number of days TurboTax will want to be paid. They likely started sending you emailed bills to pay. If you don't respond by either paying or asking for a deferment, they will ultimately debit your bank account. If you wish to ask for a deferment, you need to do so quickly.

See this FAQ that explains the process. The first paragraph of the FAQ has a special phone number if you have a question or have a hardship and need to ask for a deferment.

Hours are 5AM-5 PM Pacific (8AM-8PM Eastern), Mon-Fri.

If you need to ask for a deferment, you should call them as soon as possible. Once they actually start the debit process, they say they can't stop it.

FAQ: Why was my bank account auto-debited for the TurboTax fees?

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

The first paragraph there says:

If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

macuser_22

Alumni - Champ

I was hoping for suggestions on the IRS issue of verifying my identity. I understand I owe Turbo Tac and am handling that. But, thank you for your tume.

Critter-3 answered that directly above your post. What else were you looking for?

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**