I filed my 2019 tax return and it was accepted on 4/30 The IRS still says that it has not received my information This is affecting my stimulus payment Did this happen to anyone else TurboTax

[Texas Roger]

Did you mail your return or efile it? The IRS is currently not processing any mailed returns and hasn't been for some time. They are way behind processing efiled returns so it may be a long wait for a return not filed until 4/30.

Tax Refund

TurboTax gets no information about the status of your refund.
In normal times, the IRS says that most filers get their refunds within 21 days from the time their tax return is accepted.
Many returns are taking longer now since the IRS did not process returns for a while and there is now a big backlog of unprocessed returns.
The IRS is currently not processing any mailed returns and is not taking any phone calls.

If you efiled your return, have you confirmed that the return was submitted by TurboTax and accepted by the IRS?
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

If accepted, what does the IRS tracking web site say about the status of your refund?
https://www.irs.gov/refunds

Here is an IRS Q&A with information about refunds:
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Stimulus Payment

Use this link to track your stimulus payment: Get My Payment

See theses Q&As for more info: https://www.irs.gov/coronavirus/get-my-payment

[tfolks1]

I e-filed and that was the accepted date.  I owe so will not be receiving a refund.  I know this information is needed to be eligible for a stimulus payment 

[Texas Roger]

What info does it ask for on the Get My Payment web site? 

Get My Payment

[tfolks1]

Payment status not available 

we don’t have enough information ( working on this ) 

your not eligible 

[u-r-2cool]

I filed my return on turotax and got confirmation on April 7.  Since then checked refund status on the IRS site 3-4 times.  Every time the answer was that it's "under process".  Finally on calling Irs they told me that they don't have my 2019 returns and I should enquire turbo tax for the snafu!!

ANYONE AT TURBOTAX LISTENING, PLEASE REPLY!

-- a very unhappy customer !!

[Critter-3]

If the return was ACCEPTED for processing  and the IRS site said it was being PROCESSED then the IRS has the return ... there is nothing that TT can help you with ... they cannot intercede on your behalf in any way.  

As your return flows thru the processing maze the WMR? tool from time to time will not show the return and when you called the IRS person also got the same unknown progress note ... this is normal and common as the return moves between departments.   You may need to call a taxpayer advocate for assistance.

Only the IRS controls when and if a tax refund is Approved and Sent.

Call the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions."  

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.  

- After it asks twice, you will get another menu.

Then press 2 and then 4 …       

It should then transfer you to an agent.

Or you can contact your local IRS office.  See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment

Or you may want to contact a Taxpayer Advocate in your area.  See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate