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If it has been longer than 10 business days since you filed your tax return and you selected your direct deposit with the Turbo Visa Debit Card (remember: Saturday, Sunday, and official holidays don't count as business days) you can visit TurboDebitCard.com or call toll-free at (888) 285-4169 to order a replacement card. Please note the website and phone lines are experiencing high volumes today due to stimulus payments being funded.
Follow these steps to request a replacement card if you call:
Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...
I have not received my Turbo debit card.
If you have not received your card, you will need to reach out to the Prepaid Turbo Tax Customer Service, To do this:
https://turbodebitcard.intuit.com/contact-us
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