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I called yesterday and they said that they didn't even see that I was getting a letter and that there's nothing wrong with my return. They said it could be another 2-3 weeks and the reason it was delayed is because of the new child tax credit Trump put into place. The guy I spoke to sounded like a complete idiot and I didn't trust what he was saying. This is so different from past years. I called the IRS in previous years and the people sounded professional and like they knew what was going on. This year, it sounds like they hired just any old person off the street as fast as they could to make up for the lost time of the shut down. I got my transcripts yesterday and my taxes appear to be done. The refund amount is there and they look the same as last year's transcripts. I don't know what the hold up is but it's getting ridiculous. I wouldn't mind the delay so much if I knew when they were going to come. It's the not knowing part that is the worst. I don't get why some people are seeing the "take action" message instead of "processing". I also agree that people who have their DDD date already should be quiet. At least you don't have some cryptic message that says "take action, there is a delay with your return". That makes it sound like your taxes could be delayed indefinitely.
I dont know my code
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