Prior year return, cant pay???

[mesquitebean]

When you try to download your 2017 return, does it ask you to pay?    If it was prepared in Free Edition last year, access will be locked.   If that's your situation, we can tell you how to pay to unlock your 2017 return.   The method to unlock it depends on what all you have done with your 2018 return.

If you have found the 2017 return in the section "Your Tax Returns & Documents", but access is locked, please answer all of the following:

1. What is the story on your 2018 return--have you already filed a 2018 return in Online TurboTax, or is one still in preparation?  Or did you file elsewhere?
2. Was the 2018 return prepared in Free Edition?
3. Is the 2018 return in the SAME account as the 2017 online return?

We can tell you how to upgrade and pay to unlock a return once you answer all 3 questions above.

There's also a free option if a return transcript will suit your purpose.   You may be able to immediately download one at the IRS website if you qualify to open an IRS account there.  Otherwise, to order a transcript to come by postal mail takes 5-10 calendar days.
http://www.irs.gov/Individuals/Get-Transcript

[b-todd17]

2018 was already filed online and is not in preparation anymore. 

It was prepared in the Free Edition.

Yes the 2018 is in the same account as the 2017

We are buying a house and need the return for the loan processor. 

[mesquitebean]

@b-todd17 

Here's how to open your already-filed 2018 return, upgrade to PLUS (19.99), and pay by credit/debit card.

NOTE:  When you open your 2018 return back up, do not make any changes in it since it's already been filed.

• Log in and go to "Your Tax Returns & Documents."  Click that line or on the word SHOW to expand that section.
• Choose 2018 tax year.
• Click on "Add a State."  (you don't really add one.  That's just to open your return back up.)
• Once the return is open back up, then go to the left menu column and click on Upgrade.
• On the Upgrade screen choose PLUS.     CAUTION:  If PLUS is grayed out, that means you are already in PLUS.  Do NOT upgrade any farther than PLUS, or you'll have problems.
• Once you are in PLUS, then you need to pay.
• Go back to the left menu column and click on TAX TOOLS, then PRINT CENTER.
• At the Print Center choose to "Print, save, view THIS  YEAR's return."   (Yes, you say "this year's" because you are paying for the 2018 return upgrade to unlock the 2017 return.)   You don't actually have to print the 2018 return.
• It will then ask you to pay.  If the Order Summary appears OK, then choose PAY NOW.
• You can pay by credit card or debit card (even though it only says "credit.")   If it should offer you the choice of paying later out of the Federal refund, that cannot be done for this purpose.  You have to choose PAY NOW.

NOTE:  Remember all PDF tax documents and tax data files are very sensitive files, since they contain your personal ID info, financial data, and possibly bank account numbers, etc.  Be sure to store them safely and securely to guard against computer theft, hacking, etc.