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Level 2
Jun 5, 2019 12:02 AM UTC
Question

Can you please cancel my order for the TurboTax deluxe so I can cancel my return and get my money back! It will not let me file my return!

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5 replies

Alumni - Champ
Jun 5, 2019 12:02 AM UTC
TT online fees are for the preparation of the returns, not to efile them. Why are you unable to file?
Level 2
Jun 5, 2019 12:02 AM UTC
I would like to cancel the preparation fee of TT deluxe! I was unaware of the charge of $111 dollars! But also when going to file I do not have the information from 2017 tax season and can't receive it off the IRS website given!
Level 2
Jun 5, 2019 12:02 AM UTC
It will not let me cancel and start over due to the charge made to my card!
Alumni - Champ
Jun 5, 2019 12:02 AM UTC
You can still print and file by mail.
DonnaLO
Level 12
Jun 5, 2019 12:02 AM UTC

Please contact Customer Support for help with that billing issue:

https://ttlc.intuit.com/replies/3300041

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