Please cancel my request asap

Forum|Forum|6 years ago
January 3, 2020
1 reply
7 views

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TurboTax Free Edition Online

DoninGA

Level 15

This is your only post on this forum. What request are you referring to?

Redcedar

Level 2

MY REQUEST TO CLOSE MY ACCOUNT.

DoninGA

Level 15

@Redcedar wrote:

MY REQUEST TO CLOSE MY ACCOUNT.

TurboTax accounts cannot be canceled or deleted. You can remove all tax data entered and then just abandon the account.

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

The account can be deactivated but you would have to contact TurboTax support to make that request.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax