Payment assistance

Forum|Forum|4 years ago
July 19, 2021
1 reply
8 views

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xmasbaby0

Level 15

This is not live chat. We need a clear and complete question. What are you trying to pay for?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Kdc524Author

Level 2

I was charged when I filled my taxes which I thought was free, however I won't have the funds for 2-3 weeks.

xmasbaby0

Level 15

Do you mean you are getting emails about your fees because your refund is delayed?

Did you choose to have your TurboTax fees deducted from your federal refund? Is your refund taking an unusually long time to arrive? Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account. TurboTax would have sent several emails to you before they took the money out of your account.

https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.