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Online TurboTax saves each time you change screens. You can come and go during preparation. There is a Sign Out link at the bottom of the left menu column, but it will save info even if one were to close the browser or get disconnected. The best way to exit is using the "Sign Out" link.
Is it acting like it wants you to start a new return? Then you likely have multiple accounts without realizing it and signed into the wrong one.
To get a list of your User IDs and recover account access, you can use the tool at the link below. Try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.Still have questions?
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