Once Where's My Refund? site shows "Refund
Sent" and a date, it could take up to 5 days for it
to be reflected in your bank account, it all depends on the bank, how
and when funds are credited. If you used Pay With My Refund service (to pay your TurboTax fees), this can add a few more days also before you see your refund reflected in your account.
If you need to contact the IRS regarding your refund, please see the instructions below how to get through to an IRS representative:
To contact the IRS: 1-800-829-1040 hours
7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose
the first option re: "Refund", or it will send you to an automated
phone line.
So after first choosing your language,
then do NOT choose Option 1 (refund info). Choose option
2 for "personal income tax" instead.
Then press 1 for "form, tax history, or
payment".
Then press 3 "for all other
questions."
Then press 2 "for all other
questions."
- When it asks you to enter your SSN or EIN to
access your account information, don’t enter anything.
- After it asks twice, you will get another
menu.
Then press 2 for personal or individual tax
questions.
It should then transfer you to an agent.