On the "View or Print forms" window, why is it stuck at the "Preparing your documents" step?

[noodik1]

It's stuck on"Preparing your documents. This may take a few moments." Why  are my forms not printing? I

[CatinaT1]

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 To clear your cookies use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

[Gummisrock]

I am using my phone. And get the same message. Any answers?

[Gummisrock]

I cleared everything restarted my phone and still the same thing. Another 30 min wait and nothing happens

[ChondelLO]

For one-on-one assistance please visit the link below to contact TurboTax Customer Support.

What is the TurboTax phone number? - Intuit