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NancyHerrera40
Level 2

No money

T.T....hasn't gotten any money from me ...I won't pay and I will make sure the money isn't available until my taxes are posted to my account

4 Replies
DoninGA
Level 15

No money

The IRS not processing or issuing a tax refund is not the responsibility of TurboTax. 

You agreed to pay the TurboTax account fees and if the IRS delays the issuance of your federal tax refund then TurboTax can request payment of the fees you agreed to.

 

See this TurboTax support FAQ for payment of the account fees - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

VolvoGirl
Level 15

No money

Sounds like the IRS is taking too long to send your refund or reduced it. See What if the IRS reduces your refund or delays it.
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-t...

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it. Check your spam folder for emails.

 

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

 

From top of this FAQ

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

 

NancyHerrera40
Level 2

No money

I dont care ..my account will remain empty until my refund is there so no payment until I get paid 

NancyHerrera40
Level 2

No money

I don't care its my money ...I use it when I need it ..so no payment ...😃😄😁😉😉😉😉😉😉😉....till I get paid ♥ 👍 😀 👌 😄 🙌 

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