Need 2016 return

[azrattler83]

I went in today and upgraded it made me start a return but I've already filed for 2016 with you

[Critter · Accepted solution]

 If you used Online TurboTax, can't find your 2016 return in the 2016 Tax Timeline, and it's acting like it wants you to start a new 2016 return, then you likely have multiple accounts (User ID's) and signed into the wrong one.

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number, User ID, or email address, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

[fmbcottageville]

I am trying to access my 2016 return and your software keeps running me in circles. I am not ready to file for this year yet but filled out the blanks anyway, but I still can't access past returns...