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mrs-arbuckle
New Member

My turbo tax card was stolen along with my wallet and I need to know what I need to do to apply for a new card so that my stimulus payment Will come to me. Can you help?

 
3 Replies
RobertG
Expert Alumni

My turbo tax card was stolen along with my wallet and I need to know what I need to do to apply for a new card so that my stimulus payment Will come to me. Can you help?

You can visit TurboDebitCard.com or call toll-free at (888) 285-4169.

 

Follow these steps to request a replacement card when you call:

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birth date. 

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...

 

This question was answered by  JeanneLO

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jryanw4
Level 1

My turbo tax card was stolen along with my wallet and I need to know what I need to do to apply for a new card so that my stimulus payment Will come to me. Can you help?

Will the IRS know that my old card is no good and I have a new routing number with my replacement card? Of not how do I update my payment information? 

SusanY1
Expert Alumni

My turbo tax card was stolen along with my wallet and I need to know what I need to do to apply for a new card so that my stimulus payment Will come to me. Can you help?

We do not yet have actual confirmation from the IRS that payments will go to debit cards, although we have reports from many users that they are seeing payments.  



The IRS will open a portal in the coming days to allow taxpayers who do not receive their payments during the IRS' first-round attempts to update their payment information.  This portal is not yet operational. Therefore, at this time, there is no way to update the information.

 

If you do not receive the payment by the time the portal is live, you will have the opportunity to update your data then.

 

You can watch these links for updates and notifications about that portal:

 

IRS Coronavirus Tax Relief

 

TurboTax Corona Virus Tax Center Updates

 

 

@jryanw4

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