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If you paid your TurboTax account fees with a credit card then the federal tax refund would not have been sent to SBTPG. It would have been sent to the bank account you entered for direct deposit.
Look at your federal tax return, Form 1040. The bank routing and account number will be shown Lines 35b and 35d.
The bank routing and account number will also be shown on the Federal Information Worksheet Part V, included in the PDF of your return.
If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request
Or https://taxpayer.sbtpg.com/
Call 1-877-908-7228
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