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hwhitney69201
New Member

My tax return hasn't come and I can't get a answer from IRS automated system

 
1 Best answer

Accepted Solutions
mesquitebean
Level 15

My tax return hasn't come and I can't get a answer from IRS automated system

So the efile status tool I gave you at the first link above said it was accepted?

Be sure you are entering the correct refund amount at the IRS website.  Be sure you are using only the Federal refund amount.  Don't include any state refund amount.   Print out your Federal return and verify what is showing on it for the refund amount.  

Here are steps to reach a live IRS agent.  They can look up your return by other methods.

IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.
 
First choose your language. Press 1 for English.

  • Then do not choose the first choice re: "Refund", or it will send you to an automated phone line.
  • Instead, press 2 for "personal income tax".
  • Then press 1 for "form, tax history, or payment".  
  • Then press 3 "for all other questions."
  • Then press 2 "for all other questions."  It should then transfer you to an agent, but there is likely to be a long wait.

I usually use a speakerphone so I can work on something else while waiting.

View solution in original post

3 Replies
mesquitebean
Level 15

My tax return hasn't come and I can't get a answer from IRS automated system

How long has it been since you filed?   Did you file by mail or efile?

If you efiled, what do you see when you doublecheck with this tool to be sure the return was efiled successfully and accepted?
<a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp">https://shop.turbotax.intuit.com/efi...>

If that showed it was accepted (or if you mailed the return), what do you see at the IRS website below for the status of your Federal refund?
<a rel="nofollow" target="_blank" href="http://www.irs.gov/Refunds">http://www.irs.gov/Refunds</a>
hwhitney69201
New Member

My tax return hasn't come and I can't get a answer from IRS automated system

It was accepted according to the website and I can't get info from irs website or over the phone. It's been a month
mesquitebean
Level 15

My tax return hasn't come and I can't get a answer from IRS automated system

So the efile status tool I gave you at the first link above said it was accepted?

Be sure you are entering the correct refund amount at the IRS website.  Be sure you are using only the Federal refund amount.  Don't include any state refund amount.   Print out your Federal return and verify what is showing on it for the refund amount.  

Here are steps to reach a live IRS agent.  They can look up your return by other methods.

IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.
 
First choose your language. Press 1 for English.

  • Then do not choose the first choice re: "Refund", or it will send you to an automated phone line.
  • Instead, press 2 for "personal income tax".
  • Then press 1 for "form, tax history, or payment".  
  • Then press 3 "for all other questions."
  • Then press 2 "for all other questions."  It should then transfer you to an agent, but there is likely to be a long wait.

I usually use a speakerphone so I can work on something else while waiting.

View solution in original post

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