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You’re not alone. Per IRS, they have around 12 million tax returns that have been caught in a processing backlog created by the pandemic, which shut down the IRS for a time. Americans should see their refunds in the coming months. "We would hope to be through this backlog by the summer," said IRS Commissioner Charles Rettig. You could try calling the IRS at 1-800-829-1040 but expect long delays.
Other reasons some returns take longer to process are the following:
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