My refund is 1500 short!!!

[Boracho1309]

The processing fee at TPG was supposed to be $39.   They have deducted an amount of $1,500 from my  TurboTax (after fee deduction) by $1,500!  I tried to call their support line of [phone number removed] and got the message that "our customer service care team does not have any  additional information at this time".   I hope that they are working on this issue to correct my under payment.  Very frustrating!