If you chose the
option to pay the TurboTax fees out of your Federal refund, that is handled by
an intermediary company called SBTPG (Santa Barbara Tax Products
Group). SBTPG receives your funds from the IRS at one of their two
banks, subtracts the fees, then sends the rest on to your bank. SBTPG
uses one of 2 banks--Civista Banking of Sandusky, OH, or Green Dot Bank.
Occasionally processing will be delayed at SBTPG, sometimes requiring
additional documentation due to fraud-preventive measures, etc.
In addition, if the
direct deposit from SBTPG's bank to your bank fails for any reason, it bounces
back to SBTPG, who will issue you a check by mail. Less commonly SBTPG
will return the funds to the IRS.
You can log into
your temporary account at SBTPG and check the status there to see if there is anything causing a delay and if you
need to provide them any additional documentation.
Use the Taxpayer
portal to log in at:
https://cisc.sbtpg.com
SBTPG
also has a 24-hour automated phone line which will tell you your status, and
during the day they have live phone support. To get the phone numbers,
scroll down a little on the following page to where it says "I prepared my
return online."
