My account says I have filed but when I ask about it I’m told I haven’t filed yet what’s going on?

[SweetieJean]

Ask who/what? The IRS website?

The Where's My Refund site has been erratic and unreliable.  But if TT told you the IRS Accepted your filing for processing, then the government has it.  (Approved is a later step, but TT receives no further updates once Accepted.)  Contacting the IRS will not help, and it has implored taxpayers not to call them.  Lots of other folks are still waiting, so please continue to be patient.  Also see:

The IRS is under serious stress — what does that mean for your refund? (msn.com)

What led to IRS backlog: ‘Thin workforce,’ new pandemic relief programs | Federal News Network