Missing money

Forum|Forum|4 years ago
March 13, 2022
1 reply
1 view

I filed my tax return and once I received my refund it was over 1,000 dollars short. I don't owe anybody any money and would like to know where my money is.

TurboTax Free Edition Online

DoninGA

Level 15

Does the IRS federal tax refund website shows the amount sent is less than what was reported on your tax return? - https://www.irs.gov/refunds

If so, you will need to wait for the IRS to send you a letter which will have the changes the IRS made to the return which changed the refund. If you disagree with the IRS there will be a procedure in the letter to dispute the IRS changes.

Bryantt2012Author

Level 2

No it does not.

DoninGA

Level 15

Did you request to have your TurboTax account fees paid from your federal tax refund? If so, the refund was sent to the third party processor. You will have to contact them about your federal tax refund.

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

TurboTax does not receive any kind of tax refund, federal or state.

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information