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New Member

Mailed tax files on April and hasn't not heard anything from IRS

I mailed in my tax files on April 30, and still haven't heard or received my refund. I had to mailed it in because I was not eligible for e-filing according to turbotax. I search my status under "where's my refund" in the IRS website, nothing shows up. It only said the following:

We cannot provide any information about your refund. Be sure to:

  • verify your filing date;
  • check with your tax preparer

I am very sure that I've enter my information correctly, and this is all I get. I tried to call Turbotax, but it just kept directing me to the automatic system which does not help at all. It has been 8 weeks since I mailed in my tax, and now the status is just unknown. I do not know what I need to do, or if I should mailed in another set of document. 

 

It would be great if you can assist me with this, or perhaps directly contact me. Thank you!

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Level 13

Mailed tax files on April and hasn't not heard anything from IRS

Mailed returns are not being processed.  It will take many months for the IRS to catch up with the back log.