Mailed tax files on April and hasn't not heard anything from IRS
I mailed in my tax files on April 30, and still haven't heard or received my refund. I had to mailed it in because I was not eligible for e-filing according to turbotax. I search my status under "where's my refund" in the IRS website, nothing shows up. It only said the following:
We cannot provide any information about your refund. Be sure to:
verify your filing date;
check with your tax preparer
I am very sure that I've enter my information correctly, and this is all I get. I tried to call Turbotax, but it just kept directing me to the automatic system which does not help at all. It has been 8 weeks since I mailed in my tax, and now the status is just unknown. I do not know what I need to do, or if I should mailed in another set of document.
It would be great if you can assist me with this, or perhaps directly contact me. Thank you!