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Ktentindo
Returning Member

MA Intent To Access - 2017 and 2018

I need assistance with MA DOR saying I owe money for college credits from 2017 and 2018. I believe Turbo Tax created the issue and I'm trying to get in contact with someone from Turbo Tax to help resolve the issue. I've tried calling the number [phone number removed]), it just sends me in a loop that doesn't help. I need assistance from a live agent. 

4 Replies
xmasbaby0
Level 15

MA Intent To Access - 2017 and 2018

I RECEIVED A LETTER FROM THE IRS/STATE

 

 

TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.

 

 

 

 

I AM BEING AUDITED

If you purchased Audit Defense:

https://ttlc.intuit.com/questions/2924451-i-bought-max-or-audit-defense-and-now-i-m-being-audited

 

AUDIT SUPPORT

 

TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support.   At the page below, click on the blue button that says "Get Help from TurboTax Support".  Then it will ask you what tax year is your letter.  Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.

https://support.turbotax.intuit.com/irs-notice/audit-support/

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Ktentindo
Returning Member

MA Intent To Access - 2017 and 2018

I've went to that site listed below and got the phone number. All it does is send me in a loop where it asks me a question, sends me a text or email to support here and then doesn't help at all...any other suggestions so i can actually talk to a live agent? 

xmasbaby0
Level 15

MA Intent To Access - 2017 and 2018

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
fanfare
Level 15

MA Intent To Access - 2017 and 2018

Did you buy Audit Defense for your 2017 and/or 2018 tax returns?

 

TurboTax is not going to help you deal with those audits.

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