Keep getting invalid bank routing number

19 replies
139 views

Entered my routing number for direct deposit and keep getting "Invalid bank routing number".

TurboTax Deluxe Online

DoninGA

Level 15

The bank routing number is exactly nine digits, nor more and nor less.

What routing number are you entering?

fanfare

Level 15

Clear the bank info and ask for a refund check.

e-File.

take the check to your bank for deposit

That will be the quickest way.

@ty113

lawyer412

Level 2

I am getting the same error. The number is correct. There has to be a better fix than to wait for a check.

DoninGA

Level 15

@lawyer412 If you are using the TurboTax online editions -

Sign off the account. Click on Sign Off at the bottom left corner of the online program screen.

Clear cache on your web browser. See this TurboTax support FAQ for clearing cache - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/clear-cache/L8EEqjh3R_US_en_US

Sign back onto your online account - https://myturbotax.intuit.com/

See if the problem has been corrected. If not then change your web browser to one these that you are not using, Google Chrome, Mozilla Firefox or Microsoft Edge.

If that does not correct the problem then contact TurboTax support for assistance.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

mary790465

Level 2

I spoke with live help (person, not AI chatbot) on Tuesday Aug 29, 2023. They said that there is a known bug in the form for direct deposit that won't take a routing number. It is not user error. The form needs to be fixed by the Turbo Tax team. I was told it would be fixed by Wednesday. But, as of today, Thursday, it is still broken. You can request a check instead of direct deposit, but they say it will take an additional 7 to 10 business days to get your refund on top of what it would normally take for direct deposit.

VolvoGirl

Level 15

Program updates usually come out on Thursdays at least for the Desktop program. I would try again tomorrow Friday.

mary790465

Level 2

I'm using the browser and it is still broken as of Friday @1074_2:30 am EST. I'm going to contact help again.

cymbalblade

Level 2

Thursday has come and gone. It's 9/10/23 and I'm having the same issue.

aimdoom

Level 2

I am also getting this annoying error. 9 digits!! I'm entering the same 9 digits over and over and I have also tried on a Mac and PC, same result...yes, I realize this is an insane action. I hope this gets fixed soon.