It's been over 21 day since I filed my taxes and I haven't received a refund date. All it said is still processing How do I get irs on the phone not the automated system.

[kittykatraptor94]

Turbo tax says it's been accepted, where's my refund says it's still processing. It's been over 21 days since I filed. How do I get a hold of the IRS on the phone and not the automated system?

[mr-cmarshall86]

What going on with me taxes

[mr-cmarshall86]

Its been 21 days and i haven't got a daye yet

[mesquitebean]

@mr.cmarshall86
If you efiled, double-check with this tool to be sure the return was efiled successfully and accepted:
<a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp">https://shop.turbotax.intuit.com/efi...>

If that showed it was accepted (or if you mailed the return), what do you see at the IRS website below for the status of your Federal refund?
<a rel="nofollow" target="_blank" href="https://www.irs.gov/Refunds">https://www.irs.gov/Refunds</a>

If that IRS tool shows that the refund has been sent, report back for more info.  

If the IRS tool says it is still "being processed", see my answer below on the steps to speak to someone at the IRS to see if they can tell you anything about the delay.

To track a state refund:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund">https://ttlc.intuit.com/qu...>

[mesquitebean · Accepted solution]

If your Federal return has been processing longer than 21 days, you can phone the IRS to see if you can learn anything about the delay.

IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.
 
First choose your language. Press 1 for English.

• Then do not choose the first choice re: "Refund", or it will send you to an automated phone line.
• Instead, press 2 for "personal income tax".
• Then press 1 for "form, tax history, or payment".  
• Then press 3 "for all other questions."
• Then press 2 "for all other questions."  It should then transfer you to an agent, but there is likely to be a long wait.

I usually use a speakerphone so I can work on something else while waiting.