Issues with setting up direct deposit

[lpa109474]

I am desperate for help! I live in OH and have tried to efile my state and federal return through turbotax since 1/12. I called turbotax today and spoke with them for 1hr and they were unable to assist.

The issue is after both federal and state have been reviewed I click on direct deposit and then I just get the circle of death. I've used multiple devices and multiple browsers. I have even cleared all of my cookies and nothing helps. 

[xmasbaby0]

Maybe you are waiting for some forms.  Click Review to see if you are missing some forms needed in order to e-file.

Many federal and state forms are not yet available.  Check here for form availability. The dates are subject to change.

Tax form availability tool,

No hurry to e-file since the IRS will not begin to accept/reject 2023 e-files until January 29.   And….a state return cannot be accepted until after the IRS accepts your federal return.

Another thing to check—make sure the address on your tax return and the address on your method of payment match each other.

[lpa109474]

So I initially tried to set up direct deposit on 1/12, but it mentioned I was waiting on a form to become available on 1/18 before I could file my taxes. I waited until the 18th came and this form popped up that I was able to eSign, however I cannot find a copy of it anywhere. 

Anyways, not waiting on any forms anymore, but when I try to set-up direct deposit for my federal and state taxes all I get is the circle of death. 

I was on hold with TT Support for over an hour and they couldn't help. Please someone tell me why I can't set up direct deposit. When I choose the multiple bank account option it allows me to enter direct deposit for federal, but then gives me the circle of death again when I click through and go to state.