Is TurboTax web down?

Forum|Forum|2 years ago
March 22, 2024
5 replies
35 views

I have been trying to file my taxes all week, today is my last day to file for housing reasons, but every time I go to the next step on the website it brings me back to the beginning of asking which type of filing do I want, then when I finally get to the review it says oops hit a snag. Hasn’t changed all week long, and I’m starting to panic 😅

TurboTax Self Employed Online

CatinaT1

Level 15

Where exactly do you get the snag message? When entering direct deposit information or when paying?

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Hailanny21Author

Level 2

It is doing it in a few areas. I went back to my income page to double check that I have everything in there and once I hit edit it brings up a "!" symbol and wont allow me to edit. If I click anywhere (to go back a step or forward a step) it refreshes the page and brings me to the beginning window of asking me my tax circumstances to fit me with the best turbo tax option, and I will go through those steps several times (usually around 3-4 times it will keep popping up) and then it will allow me to move onto the next step. I did this over and over until I finally got to the state taxes portion and as soon as I get to the review section it brings up the "oops we hit a snag" window.

CatinaT1

Level 15

What you are seeing is usually related to your internet connection. Check to make sure you have a good, strong internet connection. If you are using a vpn, you might need to temporarily disconnect it. Same with anti-virus software.

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