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Level 15
April 14, 2020

Can you please be more specific with the calculation you are referring to?  Please see the TurboTax FAQ How does the refund math work on amendments?  to see if that may answer your question. 

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Level 2
April 14, 2020

Why do I have to pay to talk to someone live or over the phone? 

DonnaLO
Level 12
April 14, 2020

Phone support is not included with TurboTax Free Edition Online.   

 

We do not have access to your tax return in this forum.

 

You are welcome to ask specific questions here in the public forum, but please do not include any personally identifiable information.  It would be best to create a brand new question rather than commenting on this one.

 

OR

 

 

Here is information about contacting TurboTax by phone.

Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first:

 

 https://ttlc.intuit.com/replies/3300041

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