Is anyone else using the turbo tax prepaid card and the number on the back not going through?

[tmanship25]

im using the prepaid turbo tax card and im trying to check my balance but the number on the back of the card keeps saying please try again later

[CapB]

If you are unable to contact Turbo Prepaid Visa via the phone number provided.

Contact them through their website below to:

• Activate your card.
• Check your balance.
• Report your card has not been received or is lost or stolen.
• Contact customer service. 
• Get your questions answered.

https://www.turboprepaidcard.com/

[CapB]

Edited 2/22/18 11:40 a.m.