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same here nothing is on my card but saying it was sent to bank
I'm having the same exact issue. WMR say refund was sent on 2/27 but nothing has been sent to my account. I did some digging and found a post on here from 2 yrs ago. It says " f you had yourTurboTax fees deducted from your refund then the IRS sends your refund to the bank that handles the transaction Santa Barbara Tax Products Group (not TurboTax) . The bank deducts your fees from your refund then deposits the remaining amount in your bank, there could be a day delay for the process. If your bank rejected the deposit from SBTPG bank then SBTPG will hold the refund until they verify your identity and mailing address. They are supposed to notify you by e-mail but you may need to contact them, in case the email was lost, put in a spam filter, or never sent. You may contact SBTPG, toll-free, at [phone number removed] or go to their secure website www.sbtpg.com if you need more information." I checked the site out and I saw a notice that if your DD was sent on 2/27 it would be available on the 4th. I signed in with my information and the site says my refund was not received yet. So I'm not sure what is happening but I'm beginning to worry.
I called the offset program's automated number and now offsets or debts were found for my SSN so now I really have no idea what is going on.
@starrlight516 wrote:I'm having the same exact issue. WMR say refund was sent on 2/27 but nothing has been sent to my account. I did some digging and found a post on here from 2 yrs ago. It says " f you had yourTurboTax fees deducted from your refund then the IRS sends your refund to the bank that handles the transaction Santa Barbara Tax Products Group (not TurboTax) . The bank deducts your fees from your refund then deposits the remaining amount in your bank, there could be a day delay for the process. If your bank rejected the deposit from SBTPG bank then SBTPG will hold the refund until they verify your identity and mailing address. They are supposed to notify you by e-mail but you may need to contact them, in case the email was lost, put in a spam filter, or never sent. You may contact SBTPG, toll-free, at [phone number removed] or go to their secure website www.sbtpg.com if you need more information." I checked the site out and I saw a notice that if your DD was sent on 2/27 it would be available on the 4th. I signed in with my information and the site says my refund was not received yet. So I'm not sure what is happening but I'm beginning to worry.
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