IRS said they sent me a letter for more information I have not received it what do I do?

[SweetieJean]

Ask them to send you another copy of it.

[TomD8]

[deleted]

[SweetieJean]

I think OP is saying that they never received the letter.

[TomD8]

Thanks.  Brain cramp.

[dhaber1]

At the very least, you should be able to call the IRS at 1-800-829-3903 or visit your local office, and they can tell you directly what you need to provide to them. 

[SweetieJean]

That phone number is only for the Federal Payment Levy Program.

[dhaber1]

No it's not, it's a general number.  I'm retired IRS, I think I should know.

[SweetieJean]

Apparently they changed numbers since you worked there. Per the IRS website, the general number is 800-829-1040.
<a rel="nofollow" target="_blank" href="https://www.irs.gov/uac/telephone-assistance">https://www.irs.gov/uac/telephone-assistance</a>

[Bees]

How did the IRS tell you they sent you a letter.? The IRS does not call and demand information. There are many IRS scams around-be careful in giving out information like social security numbers or bank accounts.

[TaxPayer18]

I have the same problem. I found out because I am subscribed to the US Postal Sevice informed delivery service which emails you an image of envelopes due to arrive in your mailbox. I saw a letter from the IRS was due, but it never came. 

[Critter]

Then I would talk to the post office to find out where that letter went. 

[Timterrellwa]

The number to call to verify your identity is in the letter. It’s a separate department from the IRS. The IRS told me that on the phone. In the letter it will ask you to verify a random tax year in the past. I haven’t received my letter either. I would give it a few more weeks. 

[AkinaLO]

You can handle the request online at the IRS Identity Verification Service website. Here's an article that will provide more information for you to view. The IRS sent me a letter asking me to verify my Identity Why??

[anitracllns]

I called to check the status of my refund with the IRS and stated a letter had been mailed on the 13 March I have yet to receive it. I signed up USPS and I received a email stating that the letter was coming and showed a picture  of the letter from the IRS, so it was sent I just have not received in the mail I wondering if someone stole it. I am praying it comes this is the last thing I  need to worry about with everything else going on. On top of that there is no way to track it.

I tried call IRS back to let them know I haven't received but I think call center is temporarily closed due to the virus