IRS Notice CP80

10 replies
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I received a notice IRS had not received my 2018 taxes, I did receive emails from tubo tax showing when they were sent (March 😎 and then one later the same day stating they were accepted.

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DoninGA

Level 15

IRS website for a CP80 notice - https://www.irs.gov/individuals/understanding-your-cp80-notice

Frequently asked questions

What if I have already filed this return?

Please send a newly-signed copy to the address shown on the top of your notice.

Critter

Level 15

When you mail in a SIGNED copy of the return attach a copy of the email showing it was accepted to make sure they don't hit you with a failure to file penalty.

tunnelworm2001

Level 2

I received one of these CP80 notices from the IRS a couple days ago. After spending some time on the phone I was advised that while the IRS credited last years tax payment that was submitted along with my filing via Turbotax they received my filing? So, despite Turbotax's email saying "Your federal tax return was accepted by the IRS" and despite paying Turbotax to file my taxes, my taxes were never filed.

I thought I could simply call Turbotax and have my taxes resubmitted and we'd be done with it but navigating through support here is a nightmare. So here I am type a message in the hopes someone responds and addresses this. I could have filed my taxes myself with less hassle.

I've used TT many times. If I don't get support ASAP and some kind of compensation for what I paid for and didn't receive I'll be going elsewhere.

Critter

Level 15

Ok... if the return had the payment information for the IRS to debit your account AND the account was debited then the IRS did get the return because that is the ONLY way the IRS could get that information. If the return was not accepted then the payment would not could not have happened. Bottom line is the IRS lost your return and all you need to do is mail them a signed copy of the return as requested in the notice... it CANNOT be resent by TT since the IRS would not accept any prior year return and besides you must ink sign it. It happens more than you would expect. Send a copy of the email acceptance with the return. And there will be no compensation ... the program did what you paid for ... it completed a return you can mail in and it did efile it even if the IRS lost it.