It's all about the timing and the timeline that has become great this year due to the pandemic and the multitasking required by the IRS. There are many tax returns that have not yet been processed. This year has brought challenges. The IRS is required to reconcile the tax returns and stimulus payments as well as working on the third stimulus payments due to the American Rescue Plan Act (ARPA). With the tax season and the changes taking place all at once, a delay should be expected for full payments. They want to be diligent and are required to follow any protocols they have been issued. They will make any adjustments and additional payments as they complete the process.
Continue to monitor your return as you have been. They will catch up at some point. If necessary you can reach out in different ways once the tax season comes towards a close.
- Calling is extremely time consuming right now. If you want to try, call very early or very late based on the times below.
- January - April 800-829-1040
- Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. local time, unless otherwise noted.
- Telephone service wait times can average 15 minutes. Some telephone service lines may have longer wait times.
- Telephone service wait times are higher on Monday and Tuesday
- You can try to Contact the Local IRS Office using this link.
- Potentially hardship cases only: Contact the Taxpayer Advocate Service (TAS).
- Select Contact Us, then select to download and complete Form 911, Request for TAS Assistance
- If you have not opened a case with TAS, call 877-777-4778
- TAS is an independent organization within the IRS. Our job is to ensure that every taxpayer is treated fairly and that you know and understand your rights.
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