The folks at TurboTax cannot help speed up the IRS or even check on your refund for you. Once the IRS has your return, then they are the only ones who know what all they are doing. But there are some things you can do.
Are you sure the IRS has received your filed return? Since you said "postponed", I assume that means you know they have it but are delaying it. When you check the status of your Federal refund at the IRS website, does it say it is "still being processed?"
https://www.irs.gov/Refunds
NOTE: Be sure you enter only the Federal refund amount and not any total amount that includes a state refund. The figure to enter appears on your Federal Form 1040, Line 20a.
If it's been processing longer than 21 days, here's how to reach a live agent at the IRS:
800-829-1040 (7AM-7 PM local time) Monday-Friday
When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.
- First choose your language. Then listen to each menu before making the selection.
- Then press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions."
- At that point it may ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
- Then you'll get another menu. Choose 2 for "personal" then you should be transferred.
I usually use a speakerphone so I can work on something else while waiting.
If you don't get good info/results from the IRS, or you get continued delays, you can contact the IRS Taxpayer Advocate for your area. They are especially prone to help if you have an economic hardship, or if there have been continued delays with lack of info from the IRS. At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
