Incorrect Credit Number entered

Forum|Forum|4 years ago
October 18, 2021
8 replies
54 views

How can I correct my credit card information? I accidently entered an incorrect credit number. I expected to get a message that the card was not accepted. Not yet! How can I change the credit card information?

Thanks.

Christian

VolvoGirl

Level 15

What or where did you enter it? Are you trying to buy the Desktop program or pay for an Online return? Or update your Advantage Auto renew account?

CUMeyerAuthor

Level 2

This was an online return. I have received a copy of the order; yet, I ma struggling to see what the status is. Thanks Christian

VolvoGirl

Level 15

An Online return? What did you order? If you updated your credit card info for next year's program it doesn't come out until mid November.

DoninGA

Level 15

@CUMeyer wrote:

How can I correct my credit card information? I accidently entered an incorrect credit number. I expected to get a message that the card was not accepted. Not yet! How can I change the credit card information?

Thanks.

Christian

You will have to update your credit card information on your TurboTax account using this website - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts&cgcview=billing

If you have a TurboTax Advantage subscription for the TurboTax software then see this TurboTax support FAQ for updating your Advantage account - https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-update-or-confirm-the-info-in-my-...

CUMeyerAuthor

Level 2

I have done this already. How long do I need to wait while my order is being processed? It has been 3 days and still no word. Christian

DoninGA

Level 15

@CUMeyer wrote:

I have done this already. How long do I need to wait while my order is being processed? It has been 3 days and still no word. Christian

Any payment you make with a credit card there will be an email from TurboTax confirming the order including the amount paid and what was ordered.

Did you receive the email? It may be in your spam or junk mail folder if not in your incoming mail.