TurboTax understands that delays, changes, or issues with your tax refund can be frustrating. However, it’s important to clarify that TurboTax does not have control over the Internal Revenue Service (IRS) or how your refund is processed.
Once your tax return is submitted, the IRS is solely responsible for:
- Processing your return
- Approving or delaying refunds
- Adjusting refund amounts
- Requesting additional information (such as Form 8962 or 1095-A corrections, etc)
- Determining eligibility for credits or deductions
- Issuing refunds and setting timelines
Because of this, TurboTax cannot:
- Speed up or release a delayed refund
- Change or override any IRS adjustments or decisions
- Provide access to a live IRS agent or control IRS call availability
- Correct IRS calculations once your return has been accepted
TurboTax is a tax preparation software designed to help you:
- Accurately prepare your federal and state tax returns
- Calculate estimated refunds or balances based on the information you enter
- Electronically file (e-file) or mail your return with the IRS
The final review, approval, and any changes are completed only by the IRS after submission.
Regarding TurboTax fees:
If you chose to have your TurboTax fees deducted from your refund, those fees are processed through a third-party banking service after the IRS releases your refund. This means:
- Fees may still be deducted even if your refund is delayed or adjusted
- TurboTax does not control when the IRS sends your refund
Please also note:
Whether you file using TurboTax, another online platform, or an in-person tax preparer, all providers must follow the same IRS rules and guidelines. The IRS applies the same review process and has the final authority on all tax returns and refunds, regardless of how or where you file.
We understand how important your refund is, and we’re here to support you with your tax preparation. However, decisions regarding processing, delays, or adjustments are made exclusively by the IRS.
“Accepted” is not the same as “approved”. TurboTax tells you the e-file was accepted if the IRS deems that there is enough information on the return for them to take it in for processing. Only the IRS can approve of the refund, which is a later stage of processing. If the IRS approves your refund they will provide a date for the refund to be issued.
Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the post
