Since you didn't file or pay for a 2016 program
under the same account that you used for the 2015 return ... then you have 2 options.
1) Pay for the 2016 program
to unlock the prior year returns
You have to
start a 2016 return using the Free edition from this website - https://turbotax.intuit.com/personal-taxes/online/
(If you already have
the Deluxe version or better chosen then you can skip the upgrade and go
straight to the payment instructions)
You must enter some
basic personal information in the Personal Info section of the
program. Click Upgrade,
located near the top of your screen. In the pop-up window, scroll down to
the bottom, select TurboTax Plus, and click the Upgrade Now button. If you want to
include a state program with your order click on State Taxes and complete some
of the state section.
To pay for the
upgrade so you can access your prior year tax returns, assuming that you signed
onto your 2016 account with the exact same user ID you used for the prior
returns -
To pay the TurboTax
online account fees by credit card, without completing the 2016 return at this
time, click on My Account at
the top of the online program screen. Then click on Print Center. Then click
on Print, save or preview this
year's return. On the next page, to pay by credit card, click Continue. On the next
screen it will ask if you want Audit Defense, if you do not want this option
just click on the Continue button.
The next screen will ask for all your credit card information so you can
pay for the account.
2) Contact TT
support and have them unlock the return since you used another account for 2016:
Use the following
TurboTax website to contact TurboTax customer service/support
There will be some
personal information gathered so a case can be created for you. A phone number
will then be provided, specific to your case, to speak directly with a TurboTax
agent.
https://support.turbotax.intuit.com/contact/
Note: The Call
option will not be available when TurboTax Support is closed.
