Skip to main content
TurboTax
Community
TurboTax
TurboTax
ndinello1
Level 1
Mar 12, 2021 1:25 AM UTC
Question

IL state efile $25.00 refund D

I paid for IL state efile and it got rejected 3 time. I was told to mail the IL state forms. I would like a $25.00 refund because i did not efile My order number TTDCRTA145996078. PLEASE REFUND MY DISCOVER CARD

    3 replies

    VolvoGirl
    VolvoGirl
    Level 15
    Mar 12, 2021 1:28 AM UTC

    This is just the public user forum and we can't help you with refunds.  Call in for a refund.  When you fill out the from use the word BILLING ISSUES instead of the word “refund.”

     

    Contact Customer Service 5am-5pm Pacific M-F.

    https://support.turbotax.intuit.com/contact/

    1sweetria
    Level 2
    Mar 20, 2021 4:14 AM UTC

    I'm confused you said fill out the form however link takes me right back to support FAQ questions not a form 

    VolvoGirl
    VolvoGirl
    Level 15
    Mar 20, 2021 3:46 PM UTC

    You should get a Contact Us form.  Did you try during 5am-9pm Pacific time?   The link should give you this screen.  

     

    TurboTax flag icon

    Unlock tailored help options in your account

    Create an account
    TurboTax Expert Assist
    TurboTax Expert

    Get answers to all your tax questions

    Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

    Explore your options
    Terms & ConditionsAccessibility statement
    Sitemap
    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    ©1997-2026 Intuit, Inc. All rights reserved.
    Intuit, QuickBooks, QB, TurboTax, Credit Karma, and Mailchimp are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

    Security Certification of the TurboTax Online application has been performed by C-Level Security.

    By accessing and using this page you agree to the Terms of Use.

    About Cookies Manage cookies

    TRUSTe nResult Certified e-File C-Level Security Certification
    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    © 2026 Intuit Canada ULC or its affiliated companies. All rights reserved. Intuit, QuickBooks, QB, TurboTax and ProFile are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

    Copyright © Intuit Canada ULC, 2026. All rights reserved.

    About Cookies Manage cookies

    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    © 2026, Entreprises Intuit Canada ULC ou ses sociétés affiliées. Tous droits réservés. Intuit, QuickBooks, QB, TurboImpôt et ProFile sont des marques déposées d’Intuit Inc. Les modalités, prix, fonctions et options de service et de soutien peuvent changer sans préavis.

    © 2026, Entreprises Intuit Canada ULC. Tous droits réservés.

    À propos des témoins Gérer les témoins