If my original tax expert forgot to file my taxes by the April 15th deadline and hasn’t responded, how can I be reassigned? I’ve spoke with support about a dozen times.

Each time that I spoke with support they stated a 48 hour turnaround time to find a new expert that wasn’t on drugs, dishonest, or unstable. Is it possible that no such individual exists at TurboTax? I am being honest when I say I’ve spoken with 12 people at this company and they all lied and didn’t do what they said. That can’t be a fluke. I would love to get my taxes done, but I’m in an endless loop of ‘hang tight, it’s a busy time of year.’ Of course it’s my fault the person I select to prepare my taxes went MIA, but this is insanity.

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