If I was supposed to recieve my tax return on 3/11/2024 and i have still not received it and I’ve contacted the IRS and they cannot help, what do I do?

[alexis-tunnell17]

• i’ve used the refund status tracker on the IRS website and it says that my information doesn’t match the records even though everything was typed in correctly
• i’ve tried contacting the IRS and I’m unable to be connected with a real person to speak to

[DoninGA]

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

[fanfare]

If where's my refund doesn't work, maybe you did not file.

log in to your IRS account to see your 2023 transcript calling for a refund.

OR, 

call IRS using the menu above.

@alexis-tunnell17