If filed my taxes through you guys but I try to check on the IRS site it says I don't have one why does it say I don't have one?

[CassLO]

If it has been 24 hours since the IRS accepted your return, be sure when checking Where’s My Federal Refund? site, that you are entering only your Federal refund amount. This can be found on your Federal form 1040, line 21a. If you paid any fees out of your federal refund, use the refund figure prior to the deduction of he fees. Also if you filed joint, be sure to enter the filers name that appears first on the return.

Why is there no record of my return at Where's My Refund (WMR)?