I would like a refund

[alyvyll]

Hello,

I would like a full refund of the product/s you automatically charged me.  I cannot find the order number and did not receive a confirmation email of the charge but the money has been withdrawn from my account.  I have cancelled my subscription and removed my credit card information from my account.  I am unable to process the refund myself as I never received an order number.

Account Number: [PII Removed]

Thank you,

[DoninGA · Accepted solution]

You will need to contact TurboTax support for any billing issues.

Use this website to contact TurboTax support - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[476padula3056]

when trying to efile I receive this message ....."Your transmission didn't go through We could not e-file your return for the following reason: Our records indicate that you are not entitled to efile one or more formsets." Spoke with a rep named Nessi on Feb 16, 2020 assigned case #[social security number removed] Stated that Turbotax would follow up with us. Have not been contacted as of today. 

please see receipt below

Order confirmation

Thank you for your order,
Ron [removed]!

Order number: [removed]
Order date: Feb 15, 2020
Total charges: $90.00
Payment method: VISA * [removed]

Order information

Qty	Item	Amount
1	TURBOTAX MAX BENEFITS R2019	$50.00
1	TURBOTAX PRIORITY CARE TAX YEAR 2019	$0.00
1	TURBOTAX ONLINE STATE GA TAX YEAR 2019 PREP	$40.00
1	TURBOTAX AUDIT DEFENSE TAX YEAR 2019	$0.00
1	TURBOTAX ID MONITORING AND RESTORATION AND LOSS INSURANCE TAX YEAR 2019	$0.00
	Subtotal:	$90.00
	Sales Tax:	$0.00
	Total:	$90.00

Purchase information

Billing address:

RON [removed] [removed] [removed] [removed]

[DMarkM1]

You should call in again.  Use this link for contact with the representative best able to handle your situation.  

[keith Rose]

Order #QSTCA202083073 I thought that I was Ording Turbo Tax Premier 2023 CD and would still like one but NOT a 2022 can you help me!!

Keith Rose [email address removed] [phone number removed]