I would like a refund

Forum|Forum|7 years ago
June 6, 2019
4 replies
44 views

Hello,

I would like a full refund of the product/s you automatically charged me. I cannot find the order number and did not receive a confirmation email of the charge but the money has been withdrawn from my account. I have cancelled my subscription and removed my credit card information from my account. I am unable to process the refund myself as I never received an order number.

Account Number: [PII Removed]

Thank you,

TurboTax Deluxe Windows

Best answer by DoninGA

You will need to contact TurboTax support for any billing issues.

Use this website to contact TurboTax support - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

DoninGA

Answer

Level 15

You will need to contact TurboTax support for any billing issues.

Use this website to contact TurboTax support - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

476padula3056

Level 2

when trying to efile I receive this message ....."Your transmission didn't go through We could not e-file your return for the following reason: Our records indicate that you are not entitled to efile one or more formsets." Spoke with a rep named Nessi on Feb 16, 2020 assigned case #[social security number removed] Stated that Turbotax would follow up with us. Have not been contacted as of today.

please see receipt below

Order confirmation

Thank you for your order,
Ron [removed]!

Order number: [removed]
Order date: Feb 15, 2020
Total charges: $90.00
Payment method: VISA * [removed]

Order information

Qty	Item	Amount
1	TURBOTAX MAX BENEFITS R2019	$50.00
1	TURBOTAX PRIORITY CARE TAX YEAR 2019	$0.00
1	TURBOTAX ONLINE STATE GA TAX YEAR 2019 PREP	$40.00
1	TURBOTAX AUDIT DEFENSE TAX YEAR 2019	$0.00
1	TURBOTAX ID MONITORING AND RESTORATION AND LOSS INSURANCE TAX YEAR 2019	$0.00
	Subtotal:	$90.00
	Sales Tax:	$0.00
	Total:	$90.00