I was told that I would get a refund, but ended up paying the IRS more than $900. Who checked my return, and what happened? Should I use Turbotax again and why?

[VolvoGirl]

What did the IRS change on your return?  The letter should say.  And what year?

[tangopalace]

They didn't say what they changed, just that I owed more than $900.  It was for 2016.  When I try to call them I am on hold for so long that I can't stay on the line due to my multiple jobs.  They really seem to be useless.

[VolvoGirl]

Do you still have the letter?  It does say.  You have to read both sides closely.  There should be a CP# or LT# up in the corner , what is it?

[tangopalace]

It has a CP501 code but none of the wording explains why I had to pay more than $900, when the TurboTax program said I should be getting a refund just shy of $2,000.  I read every word.

[VolvoGirl]

Maybe you owe for a prior year or something.  All Ive found so far is
<a rel="nofollow" target="_blank" href="https://www.irs.gov/individuals/understanding-your-cp501-notice">https://www.irs.gov/individuals/und...>

[VolvoGirl]

See the answer on this one.  It's not for something wrong on your tax return
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3481306-got-a-letter-from-irs">https://ttlc.intuit.com/questions/3...>

[mesquitebean]

TurboTax free Audit Support Center will help you with an IRS letter and how to respond.   If you wish to speak to someone by phone, click the blue "Get Help" button at the following page and follow the prompts.
<a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/irs-notice/audit-support/">https://support.turbotax.intuit.com/i...>

[fanfare]

It's up to you to file an error-free return. No one goes over it before the IRS sees it.

[tangopalace]

That's not what I was told in the TurboTax promotional blurb.  It said my return would be checked to be error free.

[VolvoGirl]

Turbo Tax only checks the calculations.  They don't know if you entered something wrong or in the wrong place or left something out.  It is a self prepared return.

[tangopalace]

Understood.  I guess I can't go with TurboTax in the future if they can't check what I need checked.

[fanfare]

for personal review of your next return see here:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/6419943">https://ttlc.intuit.com/replies/6419943</a>

[fanfare]

If you have important tax documents that you failed to include on your tax return, it is not clear how a live person reviewing your return remotely would know that.