I was informed that my fee would be deducted after I file due to being in the military. It would not file unless I paid it and did not give me the fee back.

tiffany-a-bosley · ‎June 4, 2019

DoninGA · ‎June 4, 2019

If your pay grade is E-1 thru E-5 and you entered a military W-2 on the 2018 tax return, then you should have received the military discount for the Deluxe edition. There should have been no charges.

Contact TurboTax support to get a refund or have the credit card charge reversed.

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Support is open from 5am to 9pm Pacific time

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

View solution in original post

DoninGA · ‎June 4, 2019

If your pay grade is E-1 thru E-5 and you entered a military W-2 on the 2018 tax return, then you should have received the military discount for the Deluxe edition. There should have been no charges.

Contact TurboTax support to get a refund or have the credit card charge reversed.

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Support is open from 5am to 9pm Pacific time

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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I was informed that my fee would be deducted after I file due to being in the military. It would not file unless I paid it and did not give me the fee back.

I was informed that my fee would be deducted after I file due to being in the military. It would not file unless I paid it and did not give me the fee back.

I was informed that my fee would be deducted after I file due to being in the military. It would not file unless I paid it and did not give me the fee back.