Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
tiffany-a-bosley
New Member

I was informed that my fee would be deducted after I file due to being in the military. It would not file unless I paid it and did not give me the fee back.

 
1 Best answer

Accepted Solutions
DoninGA
Level 15

I was informed that my fee would be deducted after I file due to being in the military. It would not file unless I paid it and did not give me the fee back.

If your pay grade is E-1 thru E-5 and you entered a military W-2 on the 2018 tax return, then you should have received the military discount for the Deluxe edition.  There should have been no charges.

Contact TurboTax support to get a refund or have the credit card charge reversed. 

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Support is open from 5am to 9pm Pacific time

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

View solution in original post

1 Reply
DoninGA
Level 15

I was informed that my fee would be deducted after I file due to being in the military. It would not file unless I paid it and did not give me the fee back.

If your pay grade is E-1 thru E-5 and you entered a military W-2 on the 2018 tax return, then you should have received the military discount for the Deluxe edition.  There should have been no charges.

Contact TurboTax support to get a refund or have the credit card charge reversed. 

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Support is open from 5am to 9pm Pacific time

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Dynamic AdsDynamic Ads
Privacy Settings
v