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I used turbo tax deluxe. Chose to take it out of my refund. I was audited because one job never did my w2’s and now it’s been unauthorized to come out of my account

One of my jobs never did my w2’s. And because I was in an accident that the lady’s insurance wouldn’t cover, my dominant hand is messed up. I needed to show I was working self employed to show the means to care for my son. So I had to choose to pay 170$. They audited me and I’ve heard nothing back other than being charged for the service that got me no where. 2 months and NO REFUND SO WHY AM I BEING CHARGED FOR A SERVICE THAT DIDNT HELP ME? When I specifically requested it come from my return

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I used turbo tax deluxe. Chose to take it out of my refund. I was audited because one job never did my w2’s and now it’s been unauthorized to come out of my account

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