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I received my prepaid card and I checked the balance after I activated it and it has 0 balance my refund is not there what do I do to find out what happened to it??

 
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I received my prepaid card and I checked the balance after I activated it and it has 0 balance my refund is not there what do I do to find out what happened to it??

Has the IRS sent your refund yet?  You can check your Federal refund status at Where's My Refund.
https://www.irs.gov/refunds

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