I purchased turbotax deluxe (ITEM# 1280542) at Costco. How can I return it? I already filed my tax refund 2018 at Turbotax on line. Costco does not accept to refund it.

[chunshikkim]

My old computer (MAC) can not upgrade beyond os 10.10, while Turbotax required MAC os 10.12 or later. So I have to use On-line Turbotax to file my tax 2018.

Unfortunately, Costco does not take return it so I am writing this letter to find out the way that I can refund Costco Turbotax CD. 

I have been using Turbotax last 6 years, and I won't need to buy Turbotax CD from Costco anymore, since On-line process was easier.

[mesquitebean]

See if you can use this online refund request form.  

https://support.turbotax.intuit.com/forms/refund-request.jsp

If for some reason you can't use that form, here's how to phone Customer Support.

Use the form at the link below to schedule a call back, or it may provide a number.  Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

Where the form asks what product you are using, there should be a pencil icon to click to edit.  Be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.

https://support.turbotax.intuit.com/contact