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You didn't read the agreement when you signed up for your fees to be taken out of your refund. You agreed that if the refund was not timely to take the fees from an alternate source. Before that happened, you should have received several e-mails from Intuit warning of the pending action.
If the IRS is taking too long to send your refund they will ask you to pay the fees, see step 3 under What happens if the IRS reduces my refund......
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-t...
If you don't pay they will automatically debit your bank account. Then when the IRS does send your refund they won't take the fees out again And, Why you got charged,
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...
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